If you have questions, comments or concerns about your order, please call Customer Service Support at 425-251-8149 (9am - 3pm PST).
Store Policies and Security Information:
Phone Orders To place a phone order, call 1-866-438-5655. You may place your order using a credit card (Visa, MasterCard, or American Express). Customer service hours: 9am – 3:00pm (PST)
Billing Information All items will be billed in United States currency. JMTek accepts VISA, MasterCard, and American Express. JMTek is not responsible for any import taxes, duties or custom brokerage fees, when shipping outside of the United States.
Shipping Information Orders received will be shipped the following business day, excluding holidays. Please note: Orders placed on Friday for overnight delivery will not be delivered until the following business day.
No refunds or exchanges are allowed after 14 days. All returns must be accompanied by the original receipt, invoice or packing slip. No refunds on Closeouts Items.
RMA numbers are valid for seven 7 days from date of issuance. Returns should be shipped to the address given by the Customer Service Support along with the RMA number. The RMA number must appear on your return packing label. Please do not write on the outside of the box. Returns will not be accepted without an RMA.
Refund and Warranty Requirements
To receive a refund or credit, your purchase must be returned with shipping and insurance pre-paid in "as new" condition, in original box and packaging, and manuals and accessories. Any variance from these conditions could result in delay or forfeiture of your refund.
An open box fee equal to 15% of the purchase price will be charged on any opened item, unless the item is defective. The 15% open box fee will be assessed at the time of refund exchange.
Shipping and insurance charges are not refunded.
Refunds on purchases made with a credit card will only be credited to the same card.
Refunds or credits are issued after receipt and inspection of returned goods.
No returns, refunds or exchange on batteries and USB Cables.
Our products have a 90 day limited warranty. Replacements will apply on defective items within 90 days.
Get FREE SHIPPING on eligible items.
How do I qualify for FREE Shipping?
Add the appropriate amount of eligible USBMall.com products into your shopping cart* If a product is marked with FREE SHIPPING, that product is eligible for FREE Shipping.
Proceed to checkout and select FREE Shipping as your shipping method (items will take an additional 3-5 days to ship).
Tracking information may be delayed 48-72 hours after shipment date.
Place your order!
NOTE:
*If you qualify for FREE Shipping but your order also contains one or more ineligible items, you’ll be charged shipping fees for those ineligible items.
Our FREE Shipping offer is currently limited to "In Stock" items only.
FREE Shipping excludes certain oversized items and those products that do not include the mark "FREE SHIPPING"
FREE Shipping is not available for International orders or shipments to Alaska and Hawaii.
Please note: Some special product, order, or handling fees may still apply. FREE Shipping does not apply to products with surcharges.
You will not receive FREE Shipping on your order for items identified by the mark "FREE SHIPPING" if any eligible products are cancelled.
We reserve the right to end or change this free shipping offer at any time.
If you have questions, comments or concerns about JMTek's Return Policy, please call Customer Service Support at 425-251-8149 (9am - 3pm PST).
